Episode #28 – Best Practices: 4 Tactics and Tools to Improve Public Relations

Description:

This week on our Teaching and Managing with Success series we discuss some tools and tactics that every school, or preschool, should implement at their school. Listen as we discuss how to improve your school product, and your schools public relations.

Topics:
Recording Calls
Help Line
Avoiding Confrontation
Knowing when to Talk and When to Listen

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Transcript of Episode:

Radio Announcer: The Reconstructionist Radio Podcast Network presents the Preschool Pioneers Podcast with Reverend Jeremy Walker, where you will hear practical and biblical advice from a unique perspective on the subject of Christian education.

Jeremy Walker: The Preschool Pioneers Podcast is brought to you by the GCS Apprenticeship Program. For more information visit gcsapprenticeship.com.

Welcome back to another episode of Preschool Pioneers. I’m your host, Reverend Jeremy Walker. This is another episode of teaching and managing with success. Now I’ve heard a lot of talk recently about the concept of the necessity for having a Christian alternative to education for those people that interested in that concept, that is what this podcast is all about.

It’s geared towards those people that want to make a difference in the field of education specifically. Now if it’s just an idea for you, we have a lot we can share to help you with some ideas about what you should do, what you should not do to implement and best practices. Specifically the entire podcast is geared with multiple different concepts about what you can utilize to help yourself.

Then this series, Teaching and Managing with Success, is specific to its name. If you want to learn how to be a teacher or how to run a school with success, that’s what we’re trying to do. So on this episode I have some things I’d like to discuss that I think are going to be very beneficial to the listener. If it’s just an idea that you’re having, that you’re not sure if you’d like to get into the field, or if it’s something that you might be interested into doing, here’s some ideas that will definitely help you.

If you already have a Christian preschool, or a school then these concepts that I’m going to give you here will certainly help you. We call them best practices. These are things that over the years we’ve learned to implement and change to make things better, better product, better schools, better management, better everything. So you’d be very wise to pay attention to what we’re going to cover here. It can be very beneficial to you to implement in your school or your future school.

Let’s go ahead and cover the concepts that we’re going to discuss. One of those being recorded phone calls, like your phone lines whenever you receive phone calls. That’s going to be something we’re going to cover. We’re going to be covering a dedicated helpline, a place where people can go whenever they have a question, they need help, concerns, complaints, things like that. The benefits of having a dedicated helpline, as it were. The ability to avoid conflicts, how to do that. Very important when you’re dealing with a school, how to avoid confrontations or how to lessen them. The concept of policies and the importance of having those, we have discussed this concept a couple of times, but we’re going to go over it again just to kind of highlight once again, the importance of having policies and following them. Then of course another aspect of what we’re going to be discussing today will be knowing when to talk and when to listen when talking to people, clients, people that have questions, concerns, complaints, whatever it might be.

To get us started, let’s go ahead and start with the concept of first of all, avoiding confrontation. Now avoiding confrontation starts by evaluating a situation. Now whenever people get into conflicts, they have a question. It might be just a normal question, but people don’t handle face-to-face confrontations very well, even innocent confrontations, questions, legitimate concerns, whatever it might be. A lot of times because they’re in front of somebody, they don’t handle it well. The person might be shy. They’re just not used to talking to somebody about a problem or complaint. It doesn’t go good all the time when you’re face-to-face with someone. Some other times, pride gets in the way whenever you’re discussing things with people. And the situation itself does not even come into effect anymore, and their pride takes over.

So the issue of them, their question, their complaint, their concern, kind of takes a back step to the person’s pride. It doesn’t matter if it’s the parent, or it’s the teacher, or it’s the manager, but pride is a very big hindrance to proper communication in confrontations that needs to be avoided. It’s really easily done, as far as avoiding the pride situation. When somebody comes to you and they are timid about a situation, that’s when it comes down to the concept of learning when to listen.

When somebody comes to you, the first thing that you should do is just listen to the person. Let them talk because if you don’t, the person starts to get upset. They were already timid about coming to you in the first place. They took the time to do it, and now you haven’t really listened to them. You haven’t taken the opportunity. It doesn’t seem like you’re taking it seriously. You hear that sometimes, and you want to make sure you make that person feel comfortable. Like you care what this person has to say. You care about their question. You care about their concern. You also care about their complaint.

So staying outside of pride and getting into a pride battle, very important. I can’t tell you how many times I’ve had conversations before, where it was basically a legitimate question, which turned into then a complaint because the other person didn’t deal with it properly, the teacher, the manager, however. It’s not always the teacher or the manager’s problem or fault. It’s also sometimes the parents. Whenever comes at somebody comes at somebody aggressively for whatever reason, the other person’s not normally going to be calm. People don’t handle face-to-face confrontations very well, and people forget that sometimes.

So a good way to avoid confrontations and avoid pride battles, avoid issues, is to when a person’s upset, to ask them to just, “Take a breather, give me a second. I’ll be right with you.” If a person’s really upset, you can ask them to go ahead and call you back. You might be busy, whatever it might be, but give them a minute to calm down is really good. And focusing on the issue itself because the pride battles get in when people start getting upset, and they start attacking a person directly. This can be, “Well she didn’t seem like she was listening to me.” Or, “That teacher over there didn’t seem like they were paying attention to me.” Instead of focusing on the issue, we start focusing on a person. And that person might or might not be part of the original question or concern.

It becomes a pride battle at that point where the person gets upset, and their pride gets wounded. It’s very important to try to stay away from those issues as far as attacks on pride and getting outside of that uncomfortable situation where people get angry. Not everybody handles confrontations, as we mentioned already, easily. They come off sometimes as aloof. When somebody comes at you hot and heavy, sometimes people come off as uncaring when they’re just really uncomfortable.

A lot of times you have to avoid these types of confrontations because they lead a person to believe that you don’t care, when oftentimes that’s not the case. It’s just you were reading the situation wrong. When the person, maybe the parent, they’re reading the situation wrong coming at the manager, teacher, whomever it might be in an aggressive manner. Then the other person, of course, is defensive, or their pride gets hurt so things don’t get handled properly.

One of the important issues is to make sure that you have what’s called a safe environment, where the situation’s calm. Everyone is level-headed. Sometimes we’ve got into encounters with people where they start to shout. And this kind of situation it’s very good and very important to let the person know, “Hey, I really do care what you have to say. I want to hear everything you have to say, but I need you not to shout.” Reminding them where they’re at. This is a childcare facility. This is a school. This is a safe place. Whatever it might be that you need to do.

I’ve seen situations where people were upset and angry and yelling and shouting, and whenever they’re just politely but firmly reminded where they’re at and what they’re doing, sometimes they can as far as what I’ve seen, they’ll back down to a large extent. Now some people may not calm down, even when you remind them where they’re at. Once again, pride gets in the way. They feel embarrassed now that somebody’s telling them they shouldn’t be screaming and shouting in front of children, whatever it might be.

At that point, you might as a manager, director, whatever, ask the parent to leave. Now you can still do that nicely. Just say, “I really do want to help you, but you’re still shouting. I’ve asked you to stop. You’re still not, so I need you to leave right now. I’ll call you back, or you can call me. But once you calm down, we need to have a conversation and deal with whatever it is we need to talk about. Clearly you’re not able to have that conversation right now.” There’s lots of different ways you can do it, but avoiding that confrontation face-to-face, in the office, in front of kids, very important type stuff.

Like I said, a lot of that can be handled by knowing when to listen and when not to listen. That kind of goes into phone calls and face-to-face type stuff. When a person’s aggressive, you shouldn’t be listening to them because your first job is to kind of shut down the aggressive nature of what’s going on. Because that aggressive nature can get much worse, into threats or physical violence, whatever it might be. The best thing to do is to tell the person, “I really do want to help you. What you’re saying is important, but clearly you’re very upset at the moment. I can’t help you at the moment, so I want you to leave. And I’ll call you.” Or if they’re on the phone, you can say the same thing. “I’m sorry. I’m going to interrupt you here, but we can’t have a conversation if you’re upset. We can’t have a conversation if you’re yelling. So how about I give you a call back in about an hour.” That works many, many times.

Although once again, as a manager, don’t be afraid if you had to, because some people just don’t listen, it’s that one percent of people that just don’t listen to you. Don’t be afraid just to hang up on people. Then after about an hour, try to call them back because some people get so upset or feel like they should be yelling at people to get things done that they feel that they have a right to continue to yell at you. And they don’t. It’s not conducive to helping them with their problem anyways.

So what you can do to help them is to hang up on them. It might sound strange, but I’ve done it many times, and I’ve called back after half an hour or an hour and said, “Hey, I’m sorry I had to hang up on you, but you know the conversation wasn’t going productively for you or for me. So I hung up on you because we weren’t having anything that would be productive for anyone. However, now that I’m hoping everything’s calm, I really would like to hear what your question is, your complaint is, your concern is. If you’re ready, I’m ready to listen.”

That is a very productive conversation to have, even at first if you hung up on somebody, they may not be happy initially, but once they calm down and are more rational, they will tend to be very thankful that you called back. And it shows your concern that you really do want to listen to them. It’s not that you’re avoiding them. It’s just that they were inappropriate, and there’s proper ways to deal with things. In person, it works the same way. One percent of people, might have to ask them to leave. If that happens, maybe give them an hour or two. Maybe the next day you call back, whatever it might be. But you still want to show that even though they were inappropriate at the time, it doesn’t mean that you don’t want to help them. It doesn’t mean you don’t want to listen to their question, and it doesn’t mean that you don’t want to assist them in any way you can.

But you should avoid confrontations at all cost, and that means handling the situation appropriately. I’ve given you some basic guidelines on how to do that. Most of the time you can calm a person down just by saying, “I really want to hear what you have to say, but I need you just to be able to explain that to me in a calm manner, so I can help you.” Once again, that’s only a few people. Most people will just talk to you like a normal person, but there’s altercations. There’s confrontations. If they’re not going to be productive and conducive, then you do need to avoid them by once again asking them to call you back, whatever it might be. We’ll talk about it later. That will help you.

Now the concept of the policies we were talking about are very key to properly solving issues. Now if you would like to know what kind of policies a school or preschool should have in effect, you can go to our website, which is gracecommunityschools.com. On the website, you will be able to find on the downloads page, our school policies that our schools follow for our students and the parents and all the rest that they have to know about. It’s very helpful to have these posted on your website, not just because you also give them to the parents when they sign up, but also every year to year, people might stay with you, policies might adjust or change or get updated, new policies might have. It’s always good to have it available for parents, either in the office or online. I would definitely suggest this.

These are policies that show how the school functions, how it operates. Whenever you have a question, a concern, or a complaint, you’re basically just going back to policies. Is the school doing what it said it would do? That’s a pretty straightforward question. Either it is, or it’s not. If it’s not, then it’s simple enough to correct the problem and get back on policy. If it is, then you just spend your time explaining how the question, the concern, or the complaint really isn’t a problem. The school’s really doing what it’s supposed to be doing.

Maybe the parent just has an idea of they just don’t like that policy. One of those being sometimes might be how your pay scale goes. If you pay by the week, if you pay by the day, whatever it might be that you do. Or if you have, like we do, a no medication policy, where like for our schools, we don’t administer medications. This would be Tylenol, breathing treatments, anything like that. Some parents will come in, and they want you to give their child medicines. They didn’t read the policies ahead of time, so whenever somebody tells them that no they can’t do that, they might get upset because they think that the school should do that.

And whenever you sit down and say, “Well it’s in our policies that we have a no-medication policy. It’s not that we’re trying to upset you. It’s just that we have policies in place, originally, when you signed up, that tells you that we don’t do it. And we’re just following the policies. So I mean we don’t want you upset, but we are just following the policies that we do have in place.” And a lot of times, at least as far as handling complaints and questions and concerns, it’s educating people. You need to make sure that your parents are informed about the policies, and I would definitely say that 9 out of 10 people, probably higher, probably 9.9% of people never read policies. They just sign off that they did. You can give it to them. You can tell them to read it, but they never really do it.

So most questions, this is where we’re talking about knowing when to listen and when to talk part, is whenever somebody has a question about something, that is obviously you’re getting the gist that they haven’t read the policies. You just listen to everything, and once they’re done you say, well, and you start quoting the policy, whatever that might be. So it’s always good to have that handy when you’re dealing with an issue, so you can just read off the policies to them. Then just say, well we’re just following the policies.

Of course the parent always has the ability to choose, and I’ve had it before somebody did not like the fact that we didn’t offer medications. So of course, you can always just tell the people we’re not trying to anger anyone, but when you come to a school like ours that is what you’re going to get. That’s what you should expect, and other schools may not have these policies. So they might find there’s another school that has different policies that they like better. That’s perfectly okay, but what you’re doing is you can say without a doubt that you are following what you are supposed to be doing.

I would say, out of the many encounters I’ve had with lots and lots of people, I would say 99.9% of the time by having policies in place and by following those, it has really helped parent relations. Sometimes, once again, you have legitimate concerns or complaints, where somebody wasn’t following policy. So it also gives you a chance to say, “Well I’m sorry about that. I will look into it.” And you do. You look into it. You find out the manager, the teacher, whatever the problem might be, and you go back, and you retrain, and you make sure that that person, whomever had the problem, knew what the policy was, whatever it might be. And you do some retraining where that’s concerned.

Policies are great across the board just for good, positive public relations with parents, knowing what to do, and also retraining staff and quality control and all the rest of the stuff that goes with it. Those two things are very important, avoiding confrontation, your policies, and then of course knowing when to listen and when not to. I think we covered that pretty well.

Now the next two kind of go together, recorded calls and a helpline. The reason why they go together is because like with our schools, they are one and the same. They are that one and the same because they serve the same purposes to a large degree. Now recorded calls is just a great idea because there’s lots of different places, if you have a phone service, here in Southwest Florida we have Comcast and other places like that, and some of the phone services will offer that as part of a package. You might just be able to get that from your normal phone service with not having to go through any other people, any other organizations or programs, something like that. That’s something to look into.

One that we utilize, which I recommend, is VOIP, voiceover internet protocol. There’s a lot of services like this, but basically your phone lines would be tied through your internet. I still think it’s a good idea, even if you’re using VOIP, voiceover internet protocols, to also maintain and keep a standard phone line that is separate from it as well because if your internet goes out, if your power goes out, then you also lose phone lines.

Now there a couple of positives and negatives to that which I’ll get to in a minute, but I do think it’s always a good idea to maintain at least one standard phone line, not just to go directly into this VOIP stuff because right now the technology hasn’t fully caught up to where it’s absolutely, 100% dependable, and as a business, you want to always have a backup. So I always suggest even if you do go with something like this, like Vonage or whatever, voiceover internet protocols, that you always still maintain at least one standard phone line as backup, so you can make calls. I would not suggest a personal cell phone for that, although personal cell phones are also good to have as well.

Vonage is one of these types of services. Vonage is V-O-N-A-G-E dot com. It’s services are relatively cost efficient, $24.99 roughly a month. Now with it, it does recorded calls where you can record just outgoing calls, just incoming calls, or both. It also does where you can download all of your recorded calls. With this you can do a lot of training. You can listen to people who are on the phone, like if you had a secretary who was doing a sales call, and you’d be able to see how they did, give some pointers to that, do better on that. You’d also be able to, once again, see how people handle things. What is the secretary handling a complaint call, and they didn’t do a very good job of it, so training purposes. I think recorded lines are great for sales and for training purposes as far as handling questions and issues on the phone. Those are always really, really good for that.

Another aspect of recorded calls is that you get to, on your hold music, you get to play music, or you can do kind of a sales pitch. You hear that sometimes on like, I think it’s what Outback Steakhouse, they have one if you’re on hold for them, they try to sell you all kinds of stuff and ask you to talk to the person about a special or a dessert or whatever. So these kind of things allow you to do that. A lot of other services do as well, but this voiceover internet protocol does that as well.

You can also do call-forwarding. Let’s say your phones did go down. Let’s say your internet did go down for whatever reason, and you would be able to forward phones to like I say, a cell phone, if you wanted to do that. However you wanted to do it, you could do it so you could still maintain calls and not have any issues of any sorts if your power goes out because it is over the internet. So there are some pluses and some downsides to it as far as how to maintain it and how to keep the internet phones operational and make sure you don’t have any outages, which is always a problem, at least in Southwest Florida, it’s always a problem with the internet providers not being 100% always on par with everything.

But I definitely say that recording your calls, whatever option you use, is great for all these different reasons. But a big one, and I’m going to touch on this one because I think this is one that is just more important than just your check in on people for training purposes. You’re going to get calls from people who, let’s say somebody does have a complaint, right. They call you up, and they explain their account in full. This is why you listen because you want people to give the full brunt of whatever their question is, their concern is, or their complaint is. Whenever you have it on recording, like on a phone line like this, you have the initial complaint in full detail, and the conversation that took place after the complaint was given. Whatever you said you were going to do, not do, anything they said or didn’t say, anything positive, anything negative.

Now let’s say worst-case scenario, you tried your best to work with a complaint, and all of a sudden it explodes, for whatever reason. Then these people try to go further and deeper into getting the school in trouble, whatever it might be that they go through, or legal battles, whatever. Having this initial recording is very vital because at this point, whenever you have somebody who goes to try to get a school in trouble or if they go into the legal realm, the stories change. Stories will change, and it always changes because whoever is doing the attacking, if it’s a parent, they’re upset, whatever it might be. Their story is going to change to make it sound as if they were always the best one, never did anything wrong, and whomever they’re attacking, the teacher, the school, whatever it might be, they’re the villains, and they will make the story worse. It progressively gets worse.

What happens is, if you have this initial recording, you can help to eliminate these types of problems. Specifically, especially when people are so used to being recorded because you’re recorded by basically everybody you call nowadays. They forget that they’re being recorded, and even though people like Vonage, whenever somebody calls in, there is a recording at the very beginning that says, hey you’re going to be recorded for quality purposes etc. So they’re being notified that they are being recorded when they call in originally, or when you call out.

But you will have people who will, once again, heat of the moment, things we were discussing earlier, make threats or otherwise. And it’s very vital that you have this type of information to utilize should you need to in the future. It’s not just somebody’s word that somebody did something or said something. Or in the future, if a story changed, you have record of what they already said, so it can be used, once again, to ensure that situations stay proper. They don’t get expounded. They don’t get embellished, so these things are always very good and important. I’ve had plenty of conversations with people who have made threats and things like that, and as soon as you remind them, politely but firmly, that just their threats are inappropriate, and by the way, as you’ve already been notified, this entire call is being recorded, and everything you’ve said up til now has been recorded as well.

I’ve been on quite a number of conversations with people who have short tempers, short fuses, and they just go off like a roman candle. Then of course, once you remind them of this stuff, all of a sudden their tone changes immediately because they really figure out they’ve put their foot in their mouth. I found that this has been a great tool to keep people calm as well. So it’s something that you can utilize for protection for yourself to make sure that should you need in the future, that stories don’t get embellished but that they were handled or explained properly from the very beginning. So these things are very good to have for your own protection, teacher’s protection, managers, the school in general. I think that recording calls is something that is vital to a school, to any organization just so that they can once again, not just train their staff but also can protect themselves. I think that it’s a very good idea to do this.

This kind of flows into the helpline idea. With these types of people, you can get helplines, which are dedicated phone lines because VOIP is not a real phone line like you would have where they’re having to run a line to your building. But because it’s over the internet, basically you can purchase a cordless phone, sit it on your desk, and as long as you have an internet connection, you now have a phone line because it connects through your wifi or through your internet. So you can basically have it at your house. You can have it in your desk, have it wherever you want. This dedicated phone line, what I would call a helpline, you can direct people that have questions, concerns or complaints.

Let’s say there was a manager who was having an aggressive person in the office, or a question they couldn’t answer, whatever it might be. Or they say, “I’d like to talk to your supervisor,” whatever it might be. You can direct them to, “Well you can call the helpline. You can call my supervisor at this number.” They can be given that number and when the person calls it, it will go to the designated person that handles these types of things.

I definitely think any school that’s out there should have a person that handles this type of stuff, or multiple people, however you want to do it. But it’s not the normal type of secretary, it’s somebody that has more of a position, so it’s a manager, this is director, this is a supervisor, regional supervisors, however you do it. But somebody in authority that’s going to be able to answer questions according to where the policies are, to handle legitimate questions. Then you’ve got handling the concerns, listening to what people have to say, and then that person, this director, the supervisor, whomever they are can go to that school, that manager, that teacher, whatever it might be, and handle this problem directly.

Should they need, they can also recontact the parent personally, of course, and tell them how the problem was resolved. So most of the time, you’re going to be able to fix problems like this, but it gives people an outlet to go to, and once again, a lot of times, it’s not going to be somebody they see every day. Like if it was a supervisor or a regional director, they don’t see this person every day. So whenever they call, they feel like they’re getting somebody who’s in charge, and they are. They are getting somebody who’s in charge, and it also helps with that understanding that they felt like they were taken seriously, and you can move forward with better relations by doing this.

I think that the helpline really gives people this outlet, and to feel like somebody’s paying attention to them and somebody’s going to help them. Our schools utilize this method, and 99.9% of the people can all be helped. There’s very few people who cannot be helped. Most people are very legitimate. They have legitimate questions, legitimate concerns, or a legitimate complaint. They just want things fixed. They understand people aren’t perfect, and they themselves aren’t perfect. So they just want somebody to say, fix the issues, get things back into compliance, whatever they might be, and that’s what a manager’s job is to do. So if you want to be successful at running a school, I definitely think this is a vital aspect of making sure that people are given channels in which they can go through and handle their issues.

It also takes the pressure off of managerial staff, secretaries, other people like that. Just those angry complaints we’re talking about, issues, confrontations in the office. It gives them an outlet, and it gets that kind of stuff out of the front office, out of the front of children. And it can be handled in a proper manner. Typically, when the person’s calmer too because they’ve had time to calm down before they’ve called. So it always helps as well.

If you have a helpline, it gives them a more skilled person that handles public relations, that handles questions, that maybe knows the policies better, a lot of different things. But this is a more skilled individual who is going to be handling these problems, so you would definitely give this job, vocation, to somebody who can handle it but is not your normal person, not your normal secretary that would just be handling these questions.

Whenever they call up, they don’t feel like they’re getting somebody who knows what they’re talking about, who has authority to really answer their questions. So you need to have somebody like that that does it because it does give them somebody that seems like they’re listening and can get things done. I’ve had many people, because I helped do one of these for our schools, a helpline, and I get so many thank yous from people who do call up our helpline. Most of them, like I said, 99% of the time, they’re just genuine people who really just want help in one way or another, and they’re getting a person, like we’re talking about, who knows what’s going on, knows the policies, has the authority to help correct issues.

It really gives people this positive image of your school and the organization as a whole, that you even have these outlets for people to go to. And because once again, they’re being taken seriously. That’s all people really want, and as long as people that handle this … This person who handles this helpline follows through and actually makes sure they correct issues should they need to, then you will help your public relations immensely.

Here are some ideas, like I said, that I think that people need to pay attention to. I mean our schools have been around for over 30 years, and these types of things really have developed over time. It’s not something we had on day one. So if you are thinking about starting a school, these are some things that you really want to pay attention to because this is 30 years of experience talking about policies you should have in place to help you in so many ways.

If you already run a school, once again, we have experienced many different situations, which make us want to adjust our policies to have these type of programs in place. So when you want to know when to listen and when to talk, when not to, when to allow confrontations, when to stop them, what kind of policies you should have in place, like I said, go to our website gracecommunityschools.com/downloads, and you’ll be able to see it there. You can see what policies we have in place.

Then like I said, it has only been the past couple of years we started really doing the helpline and the recorded lines, but it has been one of the most successful public relations tools we’ve had to really help people to help once again, oversight and just an overall best practices to help you in so many different ways. That this is definitely something that if you don’t have in place, you should really just do it. It’s not something you should really think about. It’s something that once you get into place, you’ll start seeing all the benefits to it. Once again, we’ve already been describing some of those reasons for doing it, but it’s so beneficial and helpful to your school. It should be something that is common practice with everyone for so many different reasons.

We also have, kind of wrapping this episode up, it kind of covers Teaching and Managing with Success for this episode at least. We also had a change in website a little bit. Normally we’d be telling you to go to preschoolpioneers.com to find all the episodes on this podcast series and podcast in general, but it has been changed a little bit to our gcsapprenticeship.com website, which of course is the ones who you always hear about, they’re the ones who produce this stuff. But our program, which is the GCS Apprenticeship Program, who also has that website, gcsapprenticeship.com. You can at the top, I think there’s a tab that says podcasts, and you can click on that, find Preschool Pioneers from there where you can find all the episodes in the podcast.

The thing is gcsapprentiship.com/preschoolpioneers I believe is the address, but you can go there and find it. You can find everything on there. You can find transcripts also for the show on there as well. And should you want us as well, you can look us up on Facebook as well. Just look up Preschool Pioneers. You’ll find us on there. You can like us on there as well. Or you can also stay tuned for all these episodes. And if you go to the iTunes store, you can find us there. We’re also on Google Play. You can also find us there, and Stitcher, and you can also find these episodes and whatnot, also on our YouTube channel. Just go to YouTube and look up GCS Apprenticeship, and you’ll also find our page there. And all the Preschool Pioneers also has a playlist as well, with other materials as well. But you can also find that there as well. So if you’re interested, you can look at it there as well.

And of course, once again, because our podcast is called Preschool Pioneers, and this is Teaching and Managing with Success, if you or someone you know is interested in learning to operate a school, Christian school, specifically a Christian preschool, you can look at our website gcsapprenticeship.com for more information about apprenticeship because one of the hopes is that once again, we can move people out of the idea of understanding that we need Christian education, to finding those people that want to actually be involved in it. So our apprenticeship program has that intention to it, and should that be you or someone you know, you definitely direct them to that website. There’s lots of materials there for them to listen to, to learn about and be glad to help them out if they can.

But that will be a wrap for today on our Teaching and Managing with Success Series. So we’ll be talking to you later. Have a good day.

Thank you for listening to another episode of the Preschool Pioneers Podcast. If you’d like to subscribe to the weekly Preschool Pioneers Podcast, you can visit our website at preschoolpioneers.com. You can also find us on Facebook at facebook.com/preschoolpioneerspodcast. And of course you can also find us on Twitter at twitter.com/pioneerspodcast.

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